“Wells Fargo’s new Spanish-language option on its mobile banking app is a much needed feature that will be enormously helpful to Spanish-speaking customers. We’re also grateful to Wells Fargo for turning the campaign for this app into a way of adding to its already generous support of the Hispanic Scholarship Fund, by contributing $1 for every customer who takes advantage of the feature,” said Fidel A. Vargas, President and CEO of the Hispanic Scholarship Fund. “The app will help many Hispanic families better manage their finances, and that puts them in a better position to realize their dreams, including paying for a higher education.”
How to Select Your Language Preference Wells Fargo customers can select Spanish by downloading the app from their app store or updating to the new version if they have a previously downloaded version. Once you have the new version on your supported phone, it’s easy to set your language preference.
1. Sign on to the mobile app using your Online Banking username and password
2. Go to Mobile Settings.
3. Go to Language Preference.
4. Select Español.
The Wells Fargo mobile app is not only convenient, but is secure. The mobile app helps keep customers’ personal information safe since accounts are referred to only by nicknames, and account information is not stored on the phone. Access to account information while “on the go” helps when it comes to fraud prevention and detection. It allows customers to review their accounts for unusual activity and take quick action if necessary. For additional information on how customers can continue to protect themselves, visit Wells Fargo’s Online Security Guarantee and Fraud Information Center. “Giving all of our customers a great experience – whether they come into a store, call us on the phone or log in from their phone or computer – is something we strive for every day,” said Pitts. “For our Spanish-speaking customers, this may also mean a desire to conduct some banking in Spanish. We want to provide a great and safe experience regardless of how they interact with us.” Customers can also benefit from other in-language resources at Wells Fargo such as bilingual online tools, Spanish Text Banking, Spanish account statements, Spanish-language call centers, and Spanishspeaking bankers in stores across the nation.